You can reach our customer support team by using the online chat at the lower right corner. We will respond to you during our business hours, which are Monday to Sunday, 9:00 AM to 24:00 PM. Alternatively, you can email us at zenara.office@gmail.com. We're always available to assist you with any inquiries or concerns you may have.

Please refer to our return policy page by clicking here for more detailed information on how to initiate a return or exchange. If you have any questions or need further assistance, please don't hesitate to contact our customer support team. We're here to help!

Yes, our jewelry pieces are crafted with high-quality materials that are mainly 925 sterling silver or 18K gold-plated. We understand the importance of comfort and safety, which is why we prioritize using materials that minimize the risk of irritation or allergic reactions. If you have specific concerns about allergies or sensitivities, please feel free to reach out to our customer support team for further assistance. We're here to help you find the perfect jewelry pieces for your needs!